Services

DOG AND PUPPY GROOMING

FULL BODY GROOM (2-5 hours)

Our full body treatment offers everything your dog needs to look good both in and out of the park. This includes dead-hair removal, a nail trim, a between pads and paw trim, an ear cleanse, two shampoos, a warm blow dry, a custom coat styling by a Pet Spa stylist, and a luxury finishing cologne spritz.

WASH & FLUFF DRY (1-2 hours)

For the busy pet who is always on the go our Wash & Fluff Dry service does the trick. This includes dead-hair removal, two shampoos, a warm blow dry, and a luxury finishing cologne spritz.

COMPLIMENTARY JOHN PAUL PET PUPPY WASH & FLUFF DRY (1-2 hours)

Introduce your new puppy to the benefits of grooming. A gentle brush through will be followed by a relaxing body wash using John Paul Pet Tearless Shampoo for puppies and kittens. The shampoo helps condition and adds lustre to your pet’s coat. A warm blow dry will encourage your puppy to relax in the grooming environment ready for future appointments. Puppies must be under four months to qualify for this complimentary service.

Only one complimentary Puppy Wash & Fluff Dry per dog.

Hand stripping or de-matting of your pet’s coat may be added to our Full Body Groom or Wash & Fluff Dry services.

CAT AND KITTEN GROOMING

JOHN PAUL PET FULL BODY GROOM (1-3 hours)
Our ur full body treatment offers everything your cat needs to look good when out on the tiles. This includes dead-hair removal, a waterless bath using John Paul Pet Waterless Foam Shampoo (a rich waterless, leave-on foam shampoo that will leave their coats shiny and soft), a nail trim, a between pads and paw trim, an ear cleanse, a custom coat styling by a Pet Spa stylist, and a luxury finishing cologne spritz. Truly cool for cats!

WASH & FLUFF DRY (30 minutes)

This wet conditioning body bath (including sanitary area cleanse) using our mild, soap-free, hypoallergenic cat shampoo, followed by a gentle blow dry, may be added to the Full Body Groom treatment.

COMPLIMENTARY KITTEN MINI GROOM (1-2 hours)

Introduce your new kitten to the benefits of grooming. A John Paul Pet Waterless Foam Shampoo, a nail trim, and a luxury finishing cologne spritz will follow a gentle dead-hair removal. Kittens must be under four months to qualify for this complimentary service.

Only one complimentary Kitten Mini Groom per cat.

De-matting of your cat or kitten’s coat may be added to our Full Body Groom or Wash & Fluff Dry services.

SMALL ANIMAL GROOMING

SMALL ANIMAL GROOM (RABBITS, GUINEA PIGS, FERRETS, GERBILS AND HAMSTERS) (1 hour)

Our full body treatment includes everything your pet needs to ‘look good naked’. This includes the gentle brushing out of dead hair, a nail trim, and a between pads and paw trim (if required). The treatment may include (depending on species and breed) a John Paul Pet Waterless Foam Shampoo and, for longhaired breeds, a custom coat styling by a Pet Spa stylist.

TORTOISE RELAXATION TREATMENT & PEDICURE (1 hour)

For the body-conscious tortoise, a relaxing, rehydrating body wash is followed by nail clipping and a moisturising foot treatment to finish.

SPA TREATMENTS

*Treatments are an add-on to our Full Body Groom or Wash & Fluff Dry services.

DOGS AND PUPPIES

COAT COLOUR ENHANCING & WHITENING CONDITIONING BATH* (15 minutes)

A choice of rich and conditioning colour enhancing and whitening (non-bleach) shampoos and conditioning treatments intensify the natural coat colour – for black, white, red, brown or copper coats – and leave it feeling silky smooth and full of shine. Our stylist will recommend the best product for your dog.

TEAR STAIN TREATMENT* (30 minutes)

Our Tear Stain Treatment is the ultimate in natural tear stain removal. With herbal flower extracts acting as a natural antibiotic, this treatment works wonders on light and white-coloured coats. Externally applied, this safe, non-irritating and effective cleanser helps to remove stains and inhibit dark-staining production. Our products do not contain bleach, peroxide, steroids or other harmful agents. This treatment includes the first application and guidance from a qualified groomer on how to apply at home. Tear Stain Treatment starter packs are available to buy in-store for regular home application.

JOHN PAUL PET LUXURY SPA EXPERIENCE* (15 minutes)

Treat your treasured companion to a lavish bubble bath with a relaxing in-bath massage that will help soothe and relax tired muscles. Your pet’s coat will be cleansed with John Paul Pet Calming Moisturizing Shampoo and a conditioning treatment using John Paul Pet Oatmeal Conditioning Rinse will follow. This treatment also includes a luxury warm towel wrap and a spritz of a John Paul Pet Conditioning Spray to finish.

PET PEDICURE* (30 minutes)

This relaxing pedicure includes a vanilla and milk-thistle paw soak, nail trim, between pads and paw trim, steam towels to soften paw pads and a gentle paw massage. The treatment helps to heal paws damaged by gravel, asphalt, snow, salt-treated roads and hot pavements, and the vitamin-enriched conditioners keep paws soft, making them less likely to crack. This soothing pedicure will leave your pet’s paws feeling refreshed.

DELUXE PET PEDICURE* (1 hour)

Our Deluxe Pet Pedicure includes all the benefits of our regular pedicure, but with the added luxury of painted nails. Our nail polish is safe for pets; quick drying and only requires one application.

BLUEBERRY & VANILLA FACIAL* (15 minutes)

A refreshing and hydrating facial scrub to cleanse, soothe and balance. It has a natural and gentle exfoliating effect, helping to remove dirtand unsightly tear stains around the eyes and mouth. The treatment includes a relaxing head massage.

AROMATHERAPY BATH & BODY MASSAGE* (30 minutes)

A calming and relaxing treatment in which your pet is massaged with your choice of aromatic oil and coat-strengthening aromatherapy massage gel. This in-bath massage promotes blood circulation, relieves stress and enhances both the metabolism and the lustre of the coat.

JOHN PAUL PET TEA TREE CONDITIONING TREATMENT FOR SENSITIVE SKIN* (15 minutes)

 A gentle treatment for sensitive skin using John Paul Pet Tea Tree Shampoo and Conditioning Spray. Natural Australian tea tree oil helps heal and soothe skin irritations, whilst a leave-in conditioner adds shine to dull, dry coats.

JOHN PAUL PET OATMEAL HEALING BATH* (20 minutes)

John Paul Pet Oatmeal Shampoo, Conditioning Rinse and Conditioning Spray are used to help relieve skin irritations, moisturise dry, itchy skin and replenish dry, dull coats.

THALASSOTHERAPY MUD BATH* (30 minutes)

In thalassotherapy, mud-containing minerals, sea mud and seaweed extract is gently massaged into the skin. Designed to maintain healthy skin and a smooth, lustrous coat, this treatment removes the waste from deep inside the pores that cannot be washed away with ordinary shampoo. The treatment includes a warm towel wrap.

FRESH BREATH TREATMENT* (15 minutes)

Treat your pet to our Fresh Breath Treatment after his or her groom. Our mouth brush and enzyme mouth gel blends natural, holistic ingredients to kill germs that cause bad breath, plaque and gingivitis. This gentle treatment soothes minor gum irritations and produces a healthy oral environment. The treatment includes the first application, with guidance from a qualified groomer on how to apply at home. Fresh breath starter kits are available to purchase in-store for regular home application.

THE SPARKLE TREATMENT* (15 minutes)

Whether it’s an Oscar party or a New Year’s Eve ball they’re attending, your pooch will be red carpet ready with our special sparkle treatment. A choice of shimmer spray colours (non-permanent and safe for pets) is available, along with a bow tie for boys or a pretty pink ribbon for girls.

SUPER SUNSCREEN APPLICATION* (10 minutes)

As with humans, it is important to protect your pet’s skin from the harmful rays of the sun. Problems such as skin cancer can develop on vulnerable areas such as ear tips and noses, particularly when your pet has white or light-coloured skin and coat. During this treatment sunscreen specifically developed for animals is sprayed onto your pet’s skin providing much-needed protection during the summer months. Sunscreen is available to buy in-store for regular home application.

*Treatments are an add-on to our Full Body Groom or Wash & Fluff Dry services.

JOHN PAUL PET LUXURY SPA EXPERIENCE* (15 minutes)

Treat your treasured companion to a lavish bubble bath with a relaxing in-bath massage that will help soothe and relax tired muscles. Your pet’s coat will be cleansed with John Paul Pet Calming Moisturizing Shampoo and a conditioning treatment using John Paul Pet Oatmeal Conditioning Rinse will follow. This treatment also includes a luxury warm towel wrap and a spritz of a John Paul Pet Conditioning Spray to finish.

PET PEDICURE* (30 minutes)

This relaxing pedicure includes a vanilla and milk-thistle paw soak, nail trim, between pads and paw trim, steam towels to soften paw pads and a gentle paw massage. The treatment helps to heal paws damaged by gravel, asphalt, snow, salt-treated roads and hot pavements, and the vitamin-enriched conditioners keep paws soft, making them less likely to crack. This soothing pedicure will leave your pet’s paws feeling refreshed.

DELUXE PET PEDICURE* (1 hour)

Our Deluxe Pet Pedicure includes all the benefits of our regular pedicure, but with the added luxury of painted nails. Our nail polish is safe for pets; quick drying and only requires one application.

BLUEBERRY & VANILLA FACIAL* (15 minutes)

A refreshing and hydrating facial scrub to cleanse, soothe and balance. It has a natural and gentle exfoliating effect, helping to remove dirtand unsightly tear stains around the eyes and mouth. The treatment includes a relaxing head massage.

AROMATHERAPY BATH & BODY MASSAGE* (30 minutes)

A calming and relaxing treatment in which your pet is massaged with your choice of aromatic oil and coat-strengthening aromatherapy massage gel. This in-bath massage promotes blood circulation, relieves stress and enhances both the metabolism and the lustre of the coat.

JOHN PAUL PET TEA TREE CONDITIONING TREATMENT FOR SENSITIVE SKIN* (15 minutes)

 A gentle treatment for sensitive skin using John Paul Pet Tea Tree Shampoo and Conditioning Spray. Natural Australian tea tree oil helps heal and soothe skin irritations, whilst a leave-in conditioner adds shine to dull, dry coats.

JOHN PAUL PET OATMEAL HEALING BATH* (20 minutes)

John Paul Pet Oatmeal Shampoo, Conditioning Rinse and Conditioning Spray are used to help relieve skin irritations, moisturise dry, itchy skin and replenish dry, dull coats.

THALASSOTHERAPY MUD BATH* (30 minutes)

In thalassotherapy, mud-containing minerals, sea mud and seaweed extract is gently massaged into the skin. Designed to maintain healthy skin and a smooth, lustrous coat, this treatment removes the waste from deep inside the pores that cannot be washed away with ordinary shampoo. The treatment includes a warm towel wrap.

FRESH BREATH TREATMENT* (15 minutes)

Treat your pet to our Fresh Breath Treatment after his or her groom. Our mouth brush and enzyme mouth gel blends natural, holistic ingredients to kill germs that cause bad breath, plaque and gingivitis. This gentle treatment soothes minor gum irritations and produces a healthy oral environment. The treatment includes the first application, with guidance from a qualified groomer on how to apply at home. Fresh breath starter kits are available to purchase in-store for regular home application.

THE SPARKLE TREATMENT* (15 minutes)

Whether it’s an Oscar party or a New Year’s Eve ball they’re attending, your pooch will be red carpet ready with our special sparkle treatment. A choice of shimmer spray colours (non-permanent and safe for pets) is available, along with a bow tie for boys or a pretty pink ribbon for girls.

SUPER SUNSCREEN APPLICATION* (10 minutes)

As with humans, it is important to protect your pet’s skin from the harmful rays of the sun. Problems such as skin cancer can develop on vulnerable areas such as ear tips and noses, particularly when your pet has white or light-coloured skin and coat. During this treatment sunscreen specifically developed for animals is sprayed onto your pet’s skin providing much-needed protection during the summer months. Sunscreen is available to buy in-store for regular home application.

*Treatments are an add-on to our Full Body Groom or Wash & Fluff Dry services.

HEALTH AND WELLBEING

MIND AND BODY BALANCE TREATMENTS

PHYSIOTHERAPY INTRODUCTORY SESSION (1 hour)

Our qualified pet physiotherapist will gently examine your pet’s body to determine all the areas that need treatment. Massage and stretches will then be performed according to your pet’s needs and a bespoke treatment programme will be designed for your pet’s rehabilitation.

FOLLOW-UP SESSION (45 minutes)

Your pet’s body will be reassessed and massaged. Stretches, and any other form of therapy required, will also be carried out. Your pet’s bespoke rehabilitation programme will be adjusted to suit any changes in your pet’s health and wellbeing.

LUXURY CANINE MASSAGE (1 hour)

Based on Swedish massage, this luxurious canine massage session will help relax your pet’s muscles and release soothing endorphins. Pheromones therapy is used in conjunction with this treatment to aid relaxation and help your pet bond with the massage therapist, ensuring a calm and effective environment.

ANIMAL COMMUNICATION & REIKI HEALING (1.5 hours)

Animal communication is used to discover what is happening with your pet from his or her perspective. Such a therapy is an effective way of helping animals with physical, emotional and behavioural problems.

Reiki is a healing method administered by laying on hands, or by absent healing, and channeling energy to the animal enabling them to heal faster. This introductory session provides an opportunity for our Reiki master to learn about your pet’s issues and to begin communicating with your pet. A consultation with the pet owner is followed by 40 minutes of reiki and 20 minutes of animal communication.

FOLLOW-UP SESSION (1 hour)

Our follow-up session combines 40 minutes of Reiki followed by 20 minutes of animal communication.

BEHAVIOURAL SUPPORT CONSULTATION IN-STORE CONSULTATION WITH QUALIFIED PET BEHAVIOURIST (1.5 hours)

During this bespoke one-to-one session our qualified pet behaviourist will focus on obedience and behavioural problems, such as separation anxiety, aggression, house training, and nerve-based or social issues.

HOME VISIT (2 hours)

ONE-TO-ONE PUPPY OR KITTEN CONSULTATION (45 minutes)

Our qualified veterinary nurse or pet behaviourist will advise on how to care for your new puppy or kitten, including handy tips on behaviour, grooming, diet and dental care, as well as a general health and weight check.

NUTRITION AND FITNESS

WEIGHT MANAGEMENT PROGRAMME IN ASSOCIATION WITH HILL’S PET NUTRITION (Six 30-minute sessions)

Our personalised Weight Management Programme will help your pet reach and maintain their ideal weight. Being overweight or underweight can seriously damage your pet’s long-term health. Our programme includes diet and exercise advice, nutrition information sheets, keeping a food diary, and regular weight checks. The introductory session is followed by five weekly weigh-in and assessment sessions lasting from 15 to 20 minutes.

PERSONAL FITNESS TRAINING SESSION (30 minutes)

Why not treat your pet to a personal fitness training session in our fitness suite? After an initial consultation and assessment, including advice on increasing or maintaining your pet’s fitness, your pet can be put through their paces on our specially designed pet treadmill or using our range of exercise equipment. A block of six 30-minute sessions is also available.

THE OLD AGE PENSIONER CLUB (45 minutes)

As our pets get older they can often suffer from a range of joint and mobility problems. Bring your pet along to The Old Age Pensioner Club and receive advice on gentle exercise, weight management, diet, and joint care.

NUTRITION CONSULTATION IN ASSOCIATION WITH HILL’S PET NUTRITION (45 minutes)

Do you have a fussy feline or a dog with a sensitive tummy? Perhaps you just want to make sure your pet’s food is the optimum choice for their age and breed? A one-to-one session with one of our nutrition consultants will help uncover your pet’s specific needs. The consultation includes tailored nutrition and diet advice, a weight check, and a bespoke feeding plan.

MOT HEALTH CHECK (45 minutes)

Our qualified veterinary nurse will advise on how to care for your pet, including coat and skin care, joint and

muscle health, diet and dental care. This all-inclusive MOT involves a general health and weight check.

MICROCHIPPING (20 minutes)

Microchipping provides a permanent, inexpensive form of identification that cannot be lost, altered, or intentionally removed. A tiny glass inert capsule the size of a grain of rice is injected into the neck. The capsule contains a unique identification number linking you to your pet. The process is quick and painless and can help ensure a happy reunion should you lose your pet. The Pet Spa employees are certified microchippers and use the pet-detect microchipping system, which has a universal scanner able to read chips from all countries. We can microchip dogs, cats, ferrets, and rabbits.

GIFT PACKAGES

GIFT VOUCHER

Why not treat a friend’s or family member’s pet to a relaxing pampering or grooming session at The Pet Spa? Or let them do the choosing with a monetary value Gift Voucher, available from £10 upwards. From a Full Body Groom or an Aromatherapy Bath & Body Massage to a Personal Fitness Training Session or a Pet’s First Haircut Souvenir Photo, there’s something to suit every pet’s needs and requirements.

PET’S FIRST HAIRCUT SOUVENIR PHOTO

Capture your pet’s first haircut at The Pet Spa with two photos: one before and one after their first groom.

THE PET SPA LUXURY SPA HAMPER

Containing a range of grooming and spa products, including comb, brush, shampoo, conditioner, cologne spray, and 10% gift voucher – which may be redeemed against any product or treatment in The Pet Spa – this is the perfect gift for any pet lover.

THE PET SPA AT HARRODS SPA DAY GIFT EXPERIENCE

This special four-hour treatment is the ultimate in pet indulgence – including a personalised voucher for the Spa Day Experience at our flagship Harrods branch, along with a mini luxury finishing cologne spritz.

SPA DAY EXPERIENCE (4 hours)

This special treatment is ideal for pampered pooches. It’s perfect for pets graduating from training school, returning from kennels or boarding, or as the ultimate preparation for the holiday season.

VIP check-in

Consultation to determine your dog’s history, health issues, and likes and dislikes.!

Uncovering your dog’s beauty: brushing out dead-hair, a gentle ear cleanse and a minty fresh-breath treatment.

Playtime

LUNCH FROM HILL’S PET NUTRITION MENU

Afternoon nap

Lavish bubble bath to help soothe and relax muscles, including a John Paul Pet Oatmeal Conditioning Rinse treatment and a luxury warm towel wrap.

Relaxing Pet Pedicure, including a paw soak, a nail trim, and a paw massage with Shea butter, comfrey and aloe pad conditioner.

Custom coat styling by a Pet Spa stylist.

AFTERNOON TEA FROM THE CANINE COOKIE COMPANY MENU

Luxury finishing cologne spritz. After-care consultancy, including advice on coat care and detailed prescription for care products.

Doggie gift bag to take away.

The Pet Spa Doggie Day Care

The Pet Spa is delighted to offer a full doggie day care service at our flagship branch in Harrods, Knightsbridge. Whether you are dining within Harrods, relaxing at Urban Retreat on the 5th floor, or shopping in the store for a few hours, you’re welcome to leave your dog to relax in our exclusive pet care facility. We offer daily and weekly rates so our experienced and qualified team can look after your pet while you are at work. This includes a dog walking service to make sure your pet gets their daily exercise and we can provide breakfast, lunch and dinner for your pet.

We also have a selection of Creche Packages available so you can take the opportunity to combine one of our grooming services with our doggie day care options.

Places are limited for this exclusive service so book early!

You can choose from our basic ‘pay per hour’ up to full day/weekly rates as well as a Clean & Creche 2-in-1 service.

Doggie Day Care Packages

Hourly rate - £20 (up to 4 hours)

Half day rate - £80 (up to 5 hours)

Full Day rate with lunch and walkies - £120

Pet Spa Clean & Creche Packages

Refresh and Rejuvenate

Wash & Fluff Dry, including fresh breath treatment and choice of blueberry facial or coat conditioning bath (1.5 hrs) with up to 3 hours dog sitting - £99 (Would be £145)

Relax and Unwind

Wash & Fluff Dry, including fresh breath treatment and choice of blueberry facial or coat conditioning bath (1.5 hrs) a full day of dog sitting - £149 (Would be £185)

Introductory Offer

Recommend a friend and receive 20% off!

*Late collections past 7pm will result in a late collection fee of £20.

If your dog is not collected after the store has closed there will be a penalty fee of £50.